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Product Consultant - Oakland, MD

The Group: The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group`s product management, product development, and service teams collaborate with our Client Solutions group to help them provide clients with relevant products and bundled solutions.

The Role: In this role, you will join a group of personable, dynamic, and technology-savvy individuals who interact with Morningstar customers. You will expand your knowledge of Morningstar products and data, while playing an essential role in our mission to put investors first. This position is based in our Oakland, Maryland office.

+ Manage time effectively between phone calls, e-mails, and issue resolution.
+ Develop expertise in our products and services.
+ Stay current on recently released software enhancements.
+ Provide customer feedback to our product management teams.
+ Proactively educate customers on beneficial software features.

+ A bachelor`s degree is preferred.
+ An interest in the investment industry.
+ Excellent written, verbal, and analytical skills.
+ Proficiency with Windows-based applications.
+ Flexibility and patience.
+ Previous experience in a customer service position.

Morningstar is an equal opportunity employer.

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