The Team: Morningstar Asia is one of the fastest growing businesses within Morningstar, quickly expanding our business presence in the Asia-Pacific region over past 10 years, with employees based in Hong Kong, Taiwan, Singapore, and South Korea. We focus on financial data, software development, business development, client services, institutional selling, research, and editorial.
The Role: Product Support Specialists combine a thorough understanding of the product suite, investment knowledge and a strong dedication to our Asia Pacific customers to help clients maximize their returns on investments. They thrive on quantitative challenges to provide world-class service to subscribers of our institutional software products.
The role is also an gateway into a rewarding career in sales, product management or investment consulting and is a great opportunity for you to build a well-rounded skill set as you progress in your career growth here at Morningstar. The Product Support Specialist role acts as your training ground within the product consultant teams. During this time, the focus is on becoming a product expert, improving financial knowledge and gaining expertise from your fellow team members. You will respond to client queries on the phone or e-mail in a fast-paced, dynamic environment.
+ Provide the highest quality service to institutional Singapore and Hong Kong clients through inbound call and feedback e-mail activity.
+ Provide expertise on Morningstar methodology, functionality, and product features via various channels and programs.
+ Work with Morningstar`s data operations, development, and product teams to resolve client issues in a timely manner.
+ Get involved in issue resolution, web-ex client training, user forums and other projects as needed.
+ Provide ideas to the development team on product enhancements, based on your daily interaction with clients.
+ Client service or financial research work experience.
+ Excellent communication and presentation skills, including the ability to work with clients who have sophisticated investment knowledge.
+ A quantitative aptitude, a strong client focus and a willingness to develop a thorough understanding of the investment industry.
+ Fluent in English and Mandarin, Cantonese language skills are desirable.
+ A bachelor`s degree or equivalent is required; economics, mathematics, finance or related majors are preferred.
Morningstar is an equal opportunity employer.