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Technical Support Specialist
U.S.A.
The Group: Our Real-Time Data team is the part of our Technology team that delivers market data for millions of instruments traded in markets worldwide, representing a full range of asset classes. We supply this data both internally to Morningstar products and externally to clients, supporting the need for fast, reliable market information in a variety of formats and time intervals.

The Role: Morningstar is looking for a Technical Support Specialist to work on our dynamic global support team with members in Chicago, Shenzhen, and London. This position will work to assist our global clients and is based in our Chicago office.

Responsibilities
+ Support all external and internal clients who use our real-time data with any technical or market data inquiries.
+ Help clients understand and program to our API specifications.
+ Provide first-, second-, and third-line technical support.
+ Deal with any post-launch client issues.
+ Remain aware of product changes, enhancements, and new releases.

Requirements
+ At least two years of proven experience in a similar client support role.
+ Excellent verbal, technical, and analytical skills.
+ Good understanding of market data and data collection processes.
+ Excellent verbal and written communication skills.
+ Able to work calmly under pressure on time critical inquiries.
+ Understanding of IP communications and technologies.
+ Bachelor’s degree in a technical degree such as electronics, computing, business, or finance is required.

Morningstar is an equal opportunity employer.
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